Question 1

What is the 7-Day Return Period, and how does it work?

Accepted Answer

You can return any product within 7 days of purchase if it doesn't meet your expectations. Ensure the item is in new and unused condition with all tags attached and follow the return instructions on our website. Please refer to our “Return & Replacement Policy” for more details.

Question 2

Can I replace a product I'm not satisfied with?

Accepted Answer

Yes, if you receive a defective product or it doesn't meet your expectations, you can return it for a replacement within 7 days. Ensure the product is in its original condition and follow our easy replacement process on our website. Please refer to our “Return & Replacement Policy” for more details.

Question 3

How long does it take to receive a refund after returning a product?

Accepted Answer

After we receive your return and inspect it, please allow at least ten (10) days to process your refund, replacement, or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement. You can track your refund status on the website.

Question 4

What shipping options are available?

Accepted Answer

We offer standard delivery for all our products which typically takes 5-7 business days. Shipping times may vary based on location and carrier. You can track our order in “My Account” on our website. Alternatively, once your order is shipped, you'll receive a tracking id via email, which you can use on the courier partner's site to track your order.

Question 5

Are there any shipping charges or hidden fees?

Accepted Answer

We strive for transparency; all costs, including any shipping charges, will be clearly stated at checkout. There are no hidden fees.

Question 6

How can I track my order?

Accepted Answer

You can track our order in “My Account” on our website. Alternatively, once your order is shipped, you'll receive a tracking id via email, which you can use on the courier partner's site to track your order.

Question 7

Can I modify or cancel my order after placing it?

Accepted Answer

Yes, you can modify or cancel your order anytime before delivery. Manage your orders directly from the website for any changes or cancellations. Alternatively, you can also reach out to us at hello@getcozzy.co for any modifications/cancellation requests.

Question 8

How can I contact customer support for more assistance?

Accepted Answer

For any questions or further assistance, reach out to us at hello@getcozzy.co. Our team is dedicated to providing you with a smooth and satisfying experience.

Question 9

What makes Cozzy products unique?

Accepted Answer

Cozzy stands out for its premium memory foam products with cooling technology, orthopedic design, and a commitment to comfort and quality. Our entire range features removable and washable covers, adding convenience and hygiene.

Question 10

How do I choose the right Cozzy pillow or cushion for my needs?

Accepted Answer

Consider your sleep or sitting position, any existing pain or discomfort, and personal preferences for firmness and material. For specific guidance, refer to our detailed product page to find yourself a perfect Cozzy Product.

Alternatively, explore our tailored product recommendations for common concerns by visiting our [Shop by Concern] section.

Question 11

Do Cozzy products come with a warranty?

Accepted Answer

Yes, all Cozzy products are backed by a 1-year manufacturing warranty, ensuring quality and customer satisfaction.

Question 12

How can I clean and care for my Cozzy product?

Accepted Answer

All our products come with removable and washable covers. Simply remove the cover, follow the care instructions, and you can keep your Cozzy products fresh and clean.

Question 13

What materials are used in Cozzy products?

Accepted Answer

Cozzy uses premium quality memory foam with cooling technology for the ultimate comfort and support. Our products are designed with your comfort and health in mind.

Question 14

How does Cozzy contribute to environmental sustainability?

Accepted Answer

Cozzy is committed to reducing environmental impact through sustainable practices in manufacturing and sourcing materials. We continuously strive to improve our processes to be more eco-friendly.

Question 15

What should I do if I receive a damaged or incorrect product?

Accepted Answer

If there's an issue with your order, fill out the Returns & Replacement form on the website attaching evidence of the damaged product. After we receive your request and inspect it, please allow at least ten (10) days to process your refund, replacement, or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement. You can track your return/replacement status on the website.

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FAQ's

Cozzy: Frequently Asked Questions (FAQs)